Purchases will be shipped via Canada Post from our Vancouver distribution center. You can expect your purchase to arrive within 5 of business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 2 of business days.
The shipping and handling cost for your order is based on the total weight of the order, and calculated automatically at checkout.
Free delivery is offered on orders over $75 (Canada only)
Please allow up to 2 business days to process and pack your order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
Note: Your package will come from our Canadian distribution facility located in Vancouver, Canada.
We only ship within Canada and some parts of North America.
Gift cards are sent separately from other items.
Gift cards can be purchased online and are shipped via regular mail.
Out of Stock Items
Items that are displayed on the online store should be in stock, unless marked otherwise. If your item is out of stock we will contact you to discuss how you would like the order handled. We do not back order.
We apologize for the inconvenience this may cause.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please feel free to contact us and quote your order number.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you’d like to return or exchange an online order, please call customer service to obtain a return authorization, and we will be happy to help you.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 209 Abbott Street, Vancouver, BC, V6B 2K7.
To return your product, you should mail your product to:
209 Abbott Street, Vancouver, BC, V6B 2K7.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lemongrass House Spa Products
We start with only the freshest and purest ingredients. Then, by hand, artisans in Thailand handcraft small batches of our products ranging from soaps and aromatics, massage oils, skin creams and hair care. Their fragrances are derived from our extensive range of own brand, ethically sourced essential oils, which are pure and exceptional. Our products are all 100% natural, never tested on animals. Our products are now available in Canada for the first time and are available exclusively at our store and online.
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